Elevate Your Team.
Empower Your Future.

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78% of customers face slow service.

60% of teams lack collaboration

From Teams to Strategy
Workshops That Deliver

Team Building

Leadership

Customer Service

Smarketing

View Workshops

Retail

Strategy

Transforming Zambian Businesses — One Team at a Time

Level Up is passionate about helping Zambian businesses—from telecoms to fast food—turn challenges into opportunities.
Born from FitCity Zambia’s wellness legacy, we deliver practical, workshop-driven training that builds stronger teams and better results.

Our Vision: Inspire success across industries through teams and strategies that excel.
Our Mission: Deliver vibrant, workshop-driven training that sparks growth and strengthens organisations.

Our Workshops

--- Driving Impact Across Zambia’s Leading Industries

Our five workshop-driven programs are designed for telecommunications, healthcare, hospitality, e-commerce, retail, and fast food chains, using Vevox for real-time interaction and gamified challenges for engaging, memorable learning. Each draws from proven global strategies to deliver results

Team Building & Soft Skills

Unite your team through dynamic role-plays, trust-building activities, and team challenges that spark better communication, resolve conflicts, and foster true collaboration.

Leadership & Coaching

Hands-on workshops and scenario-based coaching that help managers and future leaders make effective decisions, inspire their teams, and drive organisational change.

Customer Service Excellence

44% of Zambian customers report rude staff, 44% long wait times, 33% poor communication, only 8% receive compensation.

Smarketing

Blend sales and marketing into one unstoppable growth engine. Learn integrated strategies for campaigns, social media, traditional tactics, and closing more deals.

Retail Penetration with Market Adaptation

Analyze consumer trends, adapt products, and build retail strategies for local and regional growth—helping you expand and compete with confidence.

Strategic Management

Align your vision with action—master frameworks like SWOT, OKRs, and balanced scorecards for long-term clarity and growth.

1. Discovery

We dive into your team’s needs and goals.

2. Tailored Workshop

A custom programme designed just for your organisation.

3. Engaging Sessions

Interactive, gamified learning with live polls, Q&A, and challenges.
Powered by Vevox

4. Ongoing Support

You get practical tools and follow-up to keep your team growing.

Who We Serve

Telecommunications:

Overcome poor communication and unhelpful staff for stronger customer trust.

Healthcare:

Reduce rude staff complaints and wait times, improve patient experiences.

Hospitality:

Deliver exceptional, memorable guest service; boost satisfaction.

E-commerce:

Transform customer interactions and drive retail growth.

Retail:

Build unified teams and targeted strategies for better service.

Fast Food Chains

Reduce wait times and staff rudeness, creating loyal customers.

Why Level Up?

Real-time, gamified engagement
(Vevox in workshops)

Data-driven focus: Each program addresses real industry pain points

Local expertise and
global strategies

Customised for
your sector and team

Proven results
and client success

Fast Food Chain Manager

Lusaka

“The customer service workshop transformed how our team connects with clients. Complaints about long wait times dropped significantly.”

Healthcare Administrator,

Ndola

Level Up’s training helped our staff handle patient concerns with empathy, reducing rude staff complaints